Privacy Policy

Last updated: 21 October 2026

Introduction

H.E. Marketing (Pvt) Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. By using this Site or placing an order with us, you agree to the practices described in this policy.

Information We Collect

We collect personal information that you provide to us directly, including:

  • Identity information: first name, last name.
  • Contact information: email address, phone number.
  • Delivery information: street address, city, district, and optional GPS coordinates for delivery accuracy.
  • Order information: products purchased, quantities, prices, and payment status.

We do not collect or store payment card details. All payment information is handled directly by PayHere, our payment gateway provider.

We may also automatically collect limited technical information when you visit this Site, such as your browser type, device type, and pages visited, for the purpose of improving site performance.

How We Use Your Information

We use the personal information we collect to:

  • Process and fulfil your orders, including calculating delivery fees and coordinating delivery.
  • Communicate with you regarding your order status, delivery, and any issues.
  • Respond to your enquiries and provide customer support.
  • Comply with legal and regulatory obligations applicable in Sri Lanka.
  • Improve our products, services, and the overall customer experience.

We do not use your personal information for unsolicited marketing communications without your consent.

How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

  • PayHere: Our payment gateway, which processes your payment securely. Their privacy practices are governed by their own Privacy Policy available at payhere.lk.
  • Delivery partners: Third-party logistics providers who require your name, phone number, and delivery address to fulfil your order.
  • Meta (with your advertising-cookie consent): We use the Meta pixel to measure visits, product views, cart additions, checkout starts and confirmed paid purchases, and to improve Facebook and Instagram advertising. Meta receives browser and device information, the page URL, and the commerce event data (such as product identifiers, value and currency). Our pixel integration does not send your name, email, phone number, delivery address or payment card details as event fields. Meta processes this information under its Privacy Policy.
  • Service providers: Technology and hosting providers who support our Site operations, bound by confidentiality agreements.
  • Legal authorities: Where required by law, court order, or applicable regulation in Sri Lanka.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including for the duration of our business relationship with you and as required by applicable law. Order records are retained for a minimum of 5 years for accounting and legal compliance purposes.

Cookies

Essential cookies and browser storage keep your shopping cart and checkout working. Advertising cookies are optional: the Meta pixel loads only after you choose “Allow advertising cookies”. You can decline and continue shopping, or change your choice at any time using “Cookie choices”. Withdrawing consent stops future pixel events; it does not remove data already sent to Meta. Your cookie preference is stored in this browser.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Your data is stored securely and access is limited to authorised personnel only. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate or incomplete information.
  • Request deletion of your personal information, subject to our legal obligations.
  • Object to or restrict certain processing of your personal information.

To exercise any of these rights, contact us at info@he-marketing.com. We will respond within 14 business days.

Third-Party Links

This Site may contain links to third-party websites (such as social media pages). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

H.E. Marketing (Pvt) Ltd
Email: info@he-marketing.com
Phone: +94 70 430 3147
Hours: Monday – Saturday, 8:00 AM – 8:00 PM